Orders, Shipping & Returns

Parkmore accepts the secure payment options displayed at checkout, including major credit and debit cards. Available payment methods may vary depending on your location and device.

For safety and product-integrity reasons, Parkmore nutritional supplements are non-returnable once shipped, whether opened or unopened. Because we cannot verify how supplements have been stored or handled after they leave our control, they cannot be restocked or resold.

Non-supplement products, such as washes and topical creams, may be eligible for return within 10 days of delivery if they are unused, unopened, and in their original packaging.

Parkmore Magnetic Crowns are final sale and cannot be returned or refunded.

If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery so we can make it right.

Yes, in certain circumstances.

Parkmore nutritional supplements are non-returnable and non-refundable once shipped, whether opened or unopened.

Unused, unopened non-supplement products, such as washes and topical creams, may be eligible for return within 10 days of delivery. Once an approved return is received and inspected, any applicable refund will be issued.

Parkmore Magnetic Crowns are final sale and cannot be returned or refunded.

If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery. We’ll review the issue and make it right with a replacement or refund when appropriate.

Contact us as soon as possible after placing your order.

We process orders quickly, but we will gladly help with changes or cancellations as long as the order has not yet shipped.

Once an order has shipped, it can no longer be changed or canceled.

Please include your name and order number so we can locate your order quickly.

Please contact us within 7 days of delivery.

Include your name, order number, and a description of the problem. For damaged shipments, please also send clear photos of the packaging, shipping label, damaged product, and any product loss so we can document the issue properly.

For incorrect or incomplete shipments, photos of what you received may also be requested.

Once the issue is verified, we’ll work quickly to correct it with a replacement or refund when appropriate.

Please contact Parkmore before sending anything back.

Eligible non-supplement products, such as unopened washes or topical creams, may be returned within 10 days of delivery if they are unused, unopened, and in their original packaging.

Nutritional supplements and Magnetic Crowns are not eligible for return.

Once a return is approved, we’ll provide the appropriate return instructions.

Orders placed before 12:00 PM Eastern Time usually ship the same business day.

Orders placed after noon will typically ship the next business day.

We work hard to get orders out quickly because itchy horses and scratchy dogs shouldn’t have to wait.

Rush shipping may be available by special request.

If you need your order quickly, contact us before placing your order and we’ll let you know what options are available.

Additional shipping charges may apply.

International availability is expanding. Parkmore now has representation in Canada, and customers in Europe are served through our separate company in Ireland.

Shipping options and product availability may vary by country, so please contact us before ordering outside the United States and we’ll help determine the best way to get Parkmore products to you.

Parkmore orders are shipped via UPS.

Once your order has shipped, you’ll receive an email with your UPS tracking number so you can follow the shipment through delivery.

If you don’t see the tracking email, check your spam or junk folder first. If it’s still missing, contact us and we’ll help locate your shipment.

First, check around your property, including porches, side doors, garages, gates, barns, and other common delivery locations. It’s also worth checking with household members or nearby neighbors.

UPS may occasionally scan a package as delivered shortly before it is actually dropped off, so allow a little time for it to appear.

If you still cannot locate the package, contact us with your name, order number, and tracking number and we’ll help you determine the next step.