Refund policy

Parkmore Returns and Refunds Policy

RETURNS POLICY - At Parkmore Supplements your satisfaction and your animals well-being are our top priorities. If you're not fully satisfied with your order, we're here to help.

CROWNS — FINAL SALE POLICY (PLEASE READ CAREFULLY)

  • All Crown sales are final.
  • Crowns are not eligible for return, exchange, or refund for any reason.
  • This includes, but is not limited to:
    • Fit concerns
    • Change of mind
    • Ordering error
    • Non-use after purchase

Once a Crown has been purchased, ownership transfers to the customer, and no refunds or credits will be issued under any circumstances.

ELIGIBLE RETURN - We accept returns of unopened product, sealed items:

  • Items must be in original condition (unopened, unused, and sealed)
  • Return must be initiated within 30 days of the delivery date
  • You must provide proof of purchase with receipt or order number
  • Customer is responsible to pay shipping for returns 
  • There is a restocking free of $4.50

    NON-RETURNABLE ITEMS - We cannot accept returns for:

    • Opened or Partially Used Product
    • Final sale or discounted items
    • Products damaged due to misuse or neglect
    • Magnetic Crown(s)

    REFUNDS

    • Refunds are issued to the original payment method
    • Please allow 4-6 weeks after processing your return for your refund to appear.

    Auto-ship subscription refunds: If you're subscribed to a recurring order, cancellations must be made at least 48 hours before next charge.

    DAMAGED OR DEFECTIVE ITEMS
    If your order arrives damaged, incorrect, or defective, please contact us with 7 days of delivery. If your package was damaged please let us know right away and include a photo. We’ll make it right-either with a replacement or refund.

    HOW TO START A RETURN 

    1. Email info@parkmoresupplements.com or call (502)265-8345 us with your 

    • First and last name on order
    • Order number
    • item(s) you’d like to return
    • Reason for return

    1. Our team will provide you with return instructions and the shipping address.

    2. Once we receive and inspect the product, we'll issue a refund. 

    3. Recommended Carrier: UPS or Federal Express

    Note: Customers are responsible for return shipping unless the product arrived damaged or incorrect.

    NEED HELP?  If you have questions about your return you can contact us at info@parkmoresupplements.com or through our contact page